Frequently Asked Questions
Welcome to our Customer Service section. Thank you for your interest in Trudon. Please don't hesitate to contact us at any time if you need further assistance: firstname.lastname@example.org
Ordering and Payment
How do I place an online order?
You must choose the products you want and place them in his shopping basket. At any moment, you can remove products from your shopping cart, using the icon ‘Shopping basket’ in the right hand corner of the page.
Using this same button, you must verify his order. At this stage of the order, you can check your order and correct eventual errors.
On this page, you can also obtain an estimation of your shipping costs by indicating the country and state of delivery.
You must then click on ‘Proceed to checkout’. You can checkout as guest or sign into your account and pay.
If it is your first order, you will have the possibility to create an account by filling in a registration form.
To finalize the order, you must confirm both shipping and billing addresses or indicate them.
If you have decided to checkout as a guest, he must also fill in his credit card information. If the Customer already has an account, this information will be imported automatically (if he/she is connected to his/her account).
Once payment is confirmed, the Customer will immediately receive a confirmation e-mail. The Customer formally accepts that Cire Trudon USA will use an email to confirm the contents of his order.
Is it safe to place my order online?
Your credit card transaction is safe and secure when you place your order online at our Web site. Because Internet security is so important to Trudon and our customers, our online store operates under a high security protocol – 3D Secure measures -- supported by most browsers.
Can I modify my order?
As long as you have not paid, you can modify your order as you want.
Once your order has been paid, you cannot modify it. However you can always use your right to retract. For more information look at our Terms and Conditions of Use for more information on how to retract.”
Which credit cards do you accept?
We accept Carte Bleue, Visa and Master Card credit cards.
Can I use more than one form of payment?
Unfortunately, you can only pay with credit cards on our e-shop. Furthermore, you cannot use more than one credit card on a single order.
What if the product I wish is out of stock?
We make every effort to keep sufficient stock of items listed on our site, but occasionally we do sell out of certain products. Feel free to contact us at any time to find out product availability dates.
Can I have my order gift wrapped?
Select gift wrap by checking the appropriate box in our customer checkout. Each item is wrapped in Trudon gift paper with its ribbon.
How do I enter my shipping information?
Enter the city, state, and zip code information for where you would like your order to be shipped on step 2. Note: fields marked with * are mandatory.
If the address you have entered is the same as the credit card billing address, please check No to the question “Would you be delivered to another address?”
How much does shipping & handling cost?
Charges will be applied depending on the country of delivery. Trudon uses the following chart to apply shipping fees.
|2nd Day air||$28.00|
|Next Day Air||$50.00|
Shipping fees are free of charge on orders $100 or more.
Where can my order be shipped?
Cire Trudon USA only delivers its products in the United States of America (postal boxes excluded).
What is your return policy?
You have the right to retract. This means that in the 14 days following the delivery of the products you can return your oder without reason and be reimbursed. TO do this, you must first send us a declaration asserting that you are making use of your right to retract. There is a model for such a declaration in our Terms and Conditions of Use. If you use your right to retract, the product must be unused and unopened.
If you have received a faulty product, we can organize for a replacement to be sent to you. You must contact our Customer Service (email@example.com). We will then inform you on what to do to organize an exchange.
In both cases, please consult our Terms and Conditions of Use for more details.
Can I return purchases made online at a Trudon retailer?
We're sorry, but online purchases may not be returned or exchanged at any Trudon retailers. Please refer to the Returns, Refunds & Exchanges section for detailed instructions on how to mail in your return.
My merchandise was damaged when I received it - can I get a shipping refund?
When your order arrives, please inspect carton for damage that may have occurred during shipment. It is normal for shipping carton to show some wears, however, if substantial damage occurred to the item(s) in your shipment, please do not accept the package. Once the package has been returned to us and we have verified the damage, we will organize for a replacement to be sent to you.