Terms and Conditions of use
Any order on Trudon’s online Boutique means complete acceptance of the present T&Cs by the Customer buying a product (hereafter called the Customer). These T&Cs can be saved and/or printed and are available from every page on the Trudon online boutique. These T&Cs can be modified at any moment. The T&Cs that apply are the ones accepted by the Client when completing his order.
The website « www.trudon.com » (hereafter called the « website »), containing among others Trudon’s Online Boutique is published by C.I.R. a ‘Société par Actions Simplifiées’ with a capital of 550 832,00 euros. Its head office is situated at 10 place des Victoires, 75002 Paris, FRANCE. It is registered at the ‘Registre du Commerce et des Sociétés de Paris’ under the identification number of 552 057 002. The director of publishing is M. Olivier Blondeau, as president of the company.
1.3. The Customer
Trudon’s Online Boutique allows Trudon to sell Products to non-professional clients, aged 18 and more and of complete legal capacity. Sales are for personal use only.
The use of Trudon’s online Boutique is forbidden to minors and Trudon does not ask for any personal information from minors. However, Trudon cannot be held responsible if a minor buys a product from Trudon’s Online Boutique without supervision or authorization.
For any questions regarding your order, please contact us : https://trudon.com/eu_en/contact/.
Products displayed on Trudon’s online Boutique are described as precisely as possible (availability, specifications, illustrations, size, composition etc.). However, Trudon does not guaranty that these descriptions are entirely exact, especially concerning availability. Trudon may change, correct or update these descriptions at any moment without warning.
The prices that apply are those displayed on the page where the Customer can confirm his order. These prices are subject to change. The Client should pay close attention to the price in vigour when ordering. This price is shown to him when his product is added to the shopping cart.
Prices are displayed in euros (€), tax included. They do not take into account the shipping costs of the order (cf. Shipping costs). The Shipping Costs will be shown to the Customer on the page summing up his order, before confirmation and payment of the order.
The Customer must choose the products he wants and place them in his shopping cart. At any moment, the Customer can remove products from his shopping cart, using the icon ‘Shopping cart’ in the right hand corner of the page.
Using this same button, the Customer must verify his order. At this stage of the order, the Customer can check his/her order and correct eventual errors.
On this page, the Customer can also estimate his shipping costs by indicating the country and state of delivery.
The Customer must then click on ‘Proceed to checkout’. He can then checkout as guest or sign into his account and pay.
If it is the Customer’s first order, he/she will have the possibility to create an account by filling in a registration form. Trudon cannot be held responsible if the information filled in by the client is incorrect. A Customer account will give access to a personal space that will allow among other things to follow the shipping. To finalize the order, the Customer must confirm both shipping and billing addresses or indicate them.
If the Customer has decided to checkout as a guest, he must also fill in his credit card information. If the Customer already has an account, this information will be imported automatically (if he/she is connected to his/her account).
Once payment is confirmed, the Customer will immediately receive a confirmation e-mail. The Customer formally accepts that Trudon will use an email to confirm the contents of his order.
2.2. Product Availability
The availability of a given product is displayed on the Product page. The Customer has the possibility to ask by email for information on future availabilities. If products ordered are not available, Trudon will inform the Customer by all means available (telephone and email). The missing products will not be included in the payment.
2.3. Cancelling your order
Once the order is paid, it is impossible to cancel the order.
However, the Customer has the right to retract. The conditions are written below (point 5)
In the case of a dispute with a Customer, Trudon may refuse to honor the order until the dispute is resolved.
To protect its clients against any attempt of electronic fraud, Trudon reserves the right to refuse to ship orders coming from untraceable email addresses. Trudon also reserves the right to refuse to ship orders containing non-valid telephone numbers.
Credit cards are the only way to pay an order on Trudon’s Online Boutique. Visa and Mastercard can be used on Trudon’s Online Boutique.
Trudon has put in place a secured payment system for every order placed on Trudon’s Online Boutique. The payments are treated on an external platform by a specialised company – Hipay – that enforces 3D Secure measures.
4. Shipping and receiving the products
Trudon only delivers its products in the European Unio (postal boxes excluded). Trudon only delivers through UPS services. The Customer will receive its products 30 days maximum after receiving his confirmation email.
Due to the saturation of the Belgian post office sorting centers, Colissimo temporarily suspends the delivery of parcels from France to Belgium.
As a result, Colissimo shipping option will be deactivated on the Belgian destination until further notice. Only UPS shipping option will be available.
The shipping delays are the following expressed in business days.
|France||1 to 2 days|
|Austria||2 to 3 days|
|Italy||2 to 3 days|
|Czech Republic||2 to 3 days|
|Poland||2 to 3 days|
|Portugal||3 to 4 days|
|Sweden||3 to 5 days|
|Romania||4 to 5 days|
|Finland||5 to 6 days|
|Estonia||5 to 6 days|
|Bulgaria||6 days minimum|
|Greece||6 days minimum|
|Latvia||6 days minimum|
An email will inform the Customer that UPS has picked up his products. At that moment, he will receive a delivery number that will allow him to follow his delivery live. All products will be delivered 7 working days after UPS has taken the products in charge.
If the products are delivered when the Customer is not at the indicated address, the Customer will be able to reprogram a delivery or recover his order at the nearest Kyala relay store.
The information regarding shipping modalities is also available on the order’s validation page, as well as on the page summing up the order, before payment.
There will be no order delivered if payment is not complete.
4.2. Shipping costs
Shipping costs are to be added to the total price of the order.
Shipping costs will be determined from a chart taking into account the country of destination.
For deliveries in France, if the price of the order is superior to 70€, the shipping will be free.
4.3. Receiving the products
At the moment of delivery, the Customer must verify the state and conformity of his order, in the presence of the transporter. If need be, he must emit his complaints about the apparent defects (missing or damaged products).
The Customer must contact Trudon’s client services in the fourteen (14) days following the arrival of the products. Without a valid reason, any reclamation formulated after this 14 day limit will be not be treated.
4.4. Returning your product
The Customer has the right to retract himself, allowing him to return his products without reason according to the conditions stated in article 5 below.
For any other reason that the Customer’s right to retract (such as damaged non-corresponding goods), the Customer is invited ton contact our Client Services (https://trudon.com/eu_en/contact/), who will give him the necessary information to satisfy his demand if possible.
5. Right to retract
5.1. Right to retract
The Customer has the right to retract his order without reason in the fourteen days (14) after receiving his order. This date will be determined by the transporter’s receipt signed by the Customer. When this 14 day lapse of time ends on a Saturday, a Sunday or a State holiday, it is automatically prolonged until the next Working day.
To use his right to retract, the Customer must send via email or postal mail, a non-ambiguous declaration, that expresses his will to retract. This declaration must be sent with the information concerning the products and their quantities returned to Trudon as well as the postal address, the order number and if possible the phone number and the email address of the Customer to the following address:
10 place des Victoires
The Customer can, if he wants to, use the Right to retract form at his disposal in the annex to the present T&Cs.
Products must be returned 14 days at the latest after delivery (see paragraph 5.2 for modalities)
The return shipping costs will be at the Client’s expense.
5.2. Return modalities
Every product must be return unused, in its original packaging, unopened and undamaged. Trudon will not reimburse or exchange Products returned by the Customer that do not correspond to the products ordered or that were not ordered on Trudon’s Online Boutique.
The return shipping costs are at Trudon’s expense, who will send the prepaid UPS or colissimo label to the Customer. The Customer will drop the package off to the nearest UPS Access Point. The Product(s) will be refund as soon as Trudon receives the package.
Trudon will reimburse the returned Products, according to the modalities describes in paragraphs 5.1 and 5.2, as well as the shipping costs (the return shipping costs are at the Customer’s expense) using the credit card used to order. If only part of the order is returned, the shipping costs will not be refunded.
The refund will take place fourteen (14) days following the date of reception of the returned products or the date at which the Customer shows proof he has returned the Products (the earliest of these dates will be used).
6. Customer services
Products bought from Trudon’s Online Boutique cannot be exchanged in Trudon stores or any stores selling Trudon Products.
7. Limitation of liability
Trudon cannot be held responsible if the contract is not executed correctly due to a case of absolute necessity, the Client’s fault or from an unpredictable and insuperable event resulting from a third party to the contract.
8.1. Non-conformity and hidden defects
The Customer must verify the conformity of the products he has received with his order. If there is any mistake, the Customer must reach out to Trudon’s Customer Service.
Trudon products being what they are, it is impossible to repair them. The Customer will be able to ask for an exchange. Trudon will proceed to the exchange after receiving and examining the product.
If the faulty product has not been returned 30 days after the replacement product has been sent, Trudon reserves the right to withhold the value of the product from the credit card used to buy from Trudon’s online boutique.
If the exchange is impossible or cannot be put in place within a month after the products’ reception by Trudon, the Customer will be able to ask for reimbursement.
8.2. Cases in which guaranty does not apply
If the Customer returns products that do not correspond to the order or that do not come from Trudon’s online boutique, Trudon will not be obliged to comply with the modalities described in paragraph 8.1 (above).
9. Personal data
According to French law ‘Informatics and Freedom’ of January 1978 and modified in 2004, the Customer has the right to access and correct any information that concerns him directly. To use this right he must contact:
10 place des Victoires
or send a message here : https://trudon.com/eu_en/contact/.
10. Intellectual property
Trudon owns the domain name www.trudon.com. The website is a creation protected by the laws of intellectual property. The entire Site, as well as the products sold on Trudon’s online Boutique, and all the elements that compose it, such as (but not exclusively) movies, photos, logos, brands, drawings or models, texts, diagrams, software, animations, illustrations are the exclusive property of Trudon.
Only Trudon is allowed to dispose of the intellectual property rights attached to the website.
The use of all or part of the Website, through downloads, copies or shares for any other end than private and personal use (commercial or not) is strictly forbidden. Violation of this paragraph exposes the person to the law.
When using the tool « Share » on the Website, you admit and accept that these contents can be shared for purely private and personal reasons. There must be absolutely no commercial means.
The creation of hypertext links redirecting towards the Website can only be done with written and prior authorization from Trudon This authorization can be revoked at any moment. All websites containing a hypertext link towards www.trudon.com, are not under Trudon control. Thus Trudon declines any responsibility (particularly editorial) concerning the access and the contents of these websites.
Trudon is free to change, at any moment and without warning, the contents of the Site.
The Terms and Conditions of Use are subject to French law.
In the case of any dispute concerning Trudon’s Online Boutique, an amicable solution will be sought for.
If this is not possible, French jurisdictions will be territorially competent to solve any disputes.