Shipping & Returns
Trudon only delivers its products in the European Union (postal boxes excluded). Trudon only delivers through UPS services. The Customer will receive its products 30 days maximum after receiving his confirmation email.
The shipping delays are the following expressed in business days.
|France||1 to 2 days|
|Austria||2 to 3 days|
|Italy||2 to 3 days|
|Czech Republic||2 to 3 days|
|Poland||2 to 3 days|
|Portugal||3 to 4 days|
|Sweden||3 to 5 days|
|Romania||4 to 5 days|
|Finland||5 to 6 days|
|Estonia||5 to 6 days|
|Bulgaria||6 days minimum|
|Greece||6 days minimum|
|Latvia||6 days minimum|
An email will inform the Customer that UPS has picked up his products. At that moment, he will receive a delivery number that will allow him to follow his delivery live. All products will be delivered 7 working days after UPS has taken the products in charge.
If the products are delivered when the Customer is not at the indicated address, the Customer will be able to reprogram a delivery or recover his order at the nearest relay store.
The information regarding shipping modalities is also available on the order’s validation page, as well as on the page summing up the order, before payment.
There will be no order delivered if payment is not complete.
2. Shipping costs
Shipping costs are to be added to the total price of the order.
Shipping costs will be determined from a chart taking into account the country of destination.
For deliveries in France, if the price of the order is superior to 70€, the shipping will be free.
3. Receiving the products
At the moment of delivery, the Customer must verify the state and conformity of his order, in the presence of the transporter. If need be, he must emit his complaints about the apparent defects (missing or damaged products).
The Customer must contact Trudon’s client services in the fourteen (14) days following the arrival of the products. Without a valid reason, any reclamation formulated after this 14 day limit will be not be treated.
4. Returning your product
The Customer has the right to retract himself, allowing him to return his products without reason according to the conditions stated in article 5 below.
For any other reason that the Customer’s right to retract (such as damaged non-corresponding goods), the Customer is invited to contact our client services (firstname.lastname@example.org), who will give him the necessary information to satisfy his demand if possible.