Shipping & Returns
1. DELIVERY CONDITIONS
Trudon only delivers Products ordered to European Union countries (excluding P.O. Boxes, French Overseas Departments and Territories, Cyprus and Malta).
Trudon reserves the right to make the shipment of the order conditional upon full payment of the price by the Customer.
Three delivery methods are available:
- shipment by COLISSIMO to your home address,
- shipment by COLISSIMO to a collection point
- shipment by UPS.
Delivery times are indicated below. These times are in working days and run from the date of shipment of the order.
|France||1 to 2 days|
|Austria||2 to 3 days|
|Italy||2 to 3 days|
|Czech Republic||2 to 3 days|
|Poland||2 to 3 days|
|Portugal||3 to 4 days|
|Sweden||3 to 5 days|
|Romania||4 to 5 days|
|Finland||5 to 6 days|
|Estonia||5 to 6 days|
|Bulgaria||6 days minimum|
|Greece||6 days minimum|
|Latvia||6 days minimum|
The Customer will be informed by email when the parcel is collected by the carrier. He will then be given a delivery number allowing him to track the progress of his order in real time.
If the Customer cannot take physical possession of the order on the scheduled delivery date, he can:
- schedule a new delivery,
- or collect the parcel from a collection point.
2. DELIVERY COSTS
Delivery costs are not included in the price of the order and are added to it at the time of validation and payment.
The delivery costs of the products will be calculated using a table (below) taking into account the destination country and the chosen shipping method.
For all orders within the European Union and for an amount greater than or equal to seventy-five euros (€75), delivery by COLISSIMO only is free of charge.
3. RECEIPT OF GOODS
Upon delivery of the order, the Customer must check the conformity and condition of his order in the presence of the carrier and, as may be relevant, note any useful reservations concerning visible defects (missing product, damaged package).
The Customer is invited to contact the Customer Service department of the Trudon online store (https://trudon.com/eu_fr/contact/) within fourteen (14) working days following receipt of the products. Unless there is a legitimate reason, any claim made after this period will be considered inadmissible.
4. Receiving the products
At the moment of delivery, the Customer must verify the state and conformity of his order, in the presence of the transporter. If need be, he must emit his complaints about the apparent defects (missing or damaged products).
The Customer must contact Trudon’s client services in the fourteen (14) days following the arrival of the products. Without a valid reason, any reclamation formulated after this 14 day limit will be not be treated.
5. Returning your product
The Customer has the right to retract himself, allowing him to return his products without reason according to the conditions stated in article 5 below.
For any other reason that the Customer’s right to retract (such as damaged non-corresponding goods), the Customer is invited ton contact our Client Services (https://trudon.com/eu_en/contact/), who will give him the necessary information to satisfy his demand if possible.
Right to retract
The Customer has the right to retract his order without reason in the fourteen days (14) after receiving his order. This date will be determined by the transporter’s receipt signed by the Customer. When this 14 day lapse of time ends on a Saturday, a Sunday or a State holiday, it is automatically prolonged until the next Working day.
To use his right to retract, the Customer must send via email or postal mail, a non-ambiguous declaration, that expresses his will to retract. This declaration must be sent with the information concerning the products and their quantities returned to Trudon as well as the postal address, the order number and if possible the phone number and the email address of the Customer to the following address:
10 place des Victoires
The Customer can, if he wants to, use the Right to retract form at his disposal in the annex to the T&Cs.
Products must be returned 14 days at the latest after delivery.
The return shipping costs will be at the Client’s expense.
Every product must be return unused, in its original packaging, unopened and undamaged. Trudon will not reimburse or exchange Products returned by the Customer that do not correspond to the products ordered or that were not ordered on Trudon’s Online Boutique.
The return shipping costs are at Trudon’s expense, who will send the prepaid UPS or colissimo label to the Customer. The Customer will drop the package off to the nearest UPS Access Point. The Product(s) will be refund as soon as Trudon receives the package.
Trudon will reimburse the returned Products, according to the modalities describes, as well as the shipping costs (the return shipping costs are at the Customer’s expense) using the credit card used to order. If only part of the order is returned, the shipping costs will not be refunded.
The refund will take place fourteen (14) days following the date of reception of the returned products or the date at which the Customer shows proof he has returned the Products (the earliest of these dates will be used).
Products bought from Trudon’s Online Boutique cannot be exchanged in Trudon stores or any stores selling Trudon Products.
Limitation of liability
Trudon cannot be held responsible if the contract is not executed correctly due to a case of absolute necessity, the Client’s fault or from an unpredictable and insuperable event resulting from a third party to the contract.
Non-conformity and hidden defects
The Customer must verify the conformity of the products he has received with his order. If there is any mistake, the Customer must reach out to Trudon’s Customer Service.
Trudon products being what they are, it is impossible to repair them. The Customer will be able to ask for an exchange. Trudon will proceed to the exchange after receiving and examining the product.
If the faulty product has not been returned 30 days after the replacement product has been sent, Trudon reserves the right to withhold the value of the product from the credit card used to buy from Trudon’s online boutique.
If the exchange is impossible or cannot be put in place within a month after the products’ reception by Trudon, the Customer will be able to ask for reimbursement.
Cases in which guaranty does not apply
If the Customer returns products that do not correspond to the order or that do not come from Trudon’s online boutique, Trudon will not be obliged to comply with the modalities described.